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IMPORTANT NOTICE a) the person or property that we are being asked to
Please read this Policy carefully to ensure that it is in insure,
accordance with your requirements and that you b) any third-party claimant, i.e. someone making a
understand its terms, exclusions and conditions. Please claim against our customer,
contact us immediately if any corrections are necessary. c) property — for which repair or replacement costs
are being sought under our customer’s insurance
Any enquiries you may have regarding your Policy may be policy — belonging to our customer or a third-
addressed either to the insurance broker who arranged the party.
Policy for you or directly to us.
We will seek different information depending upon the kind
CLAIMS PROCEDURE of insurance cover we are being asked to provide or the
If you wish to make a claim, please contact the insurance kind of claim we are being asked to assess or pay.
broker who arranged the Insurance or contact us on 01737
787787 or at the address below, quoting your policy Some of the information we collect may be classified as
number. Please also refer to our on-line guidance on how ‘sensitive personal data’, which is information that may
to make a claim which can be found at www.travelers.co.uk contain information about physical or mental health,
religious beliefs and criminal and disciplinary offences
COMPLAINTS PROCEDURE (including convictions).
If you wish to make a complaint please note the following:
Purpose
Our Promise To You Personal information or sensitive personal data may be
• We will acknowledge complaints promptly collected and or used in a number of ways including: -
• We will investigate quickly and thoroughly
• We will keep you informed of progress a) considering an application for insurance,
• We will do everything to resolve your complaint fairly b) underwriting or binding of an insurance policy,
• We will learn from our mistakes and use your feedback c) conducting our relationship with policyholders
to continually improve our service and persons associated with such policies,
including third party claimants,
What To Do If You Have A Complaint d) policy administration,
If you have a complaint, please contact us on 01737 e) claims administration,
787787, email us at CustomerRelations@travelers.com or f) preventing and detecting fraud, including
write to us at the address below, quoting your policy providing information to the relevant authorities.
number or claim reference if appropriate.
Third Parties and Jurisdiction
Travelers Insurance Company Limited In the case of policies that have been issued, we may pass
61 – 63 London Road information to members of the Travelers group, our
Redhill reinsurers, professional advisers, loss adjusters or agents if
Surrey necessary for the performance of the insurance contract or
RH1 1NA as required by law (including providing the information to
government or regulatory authorities). This may involve the
If your complaint cannot be resolved to your satisfaction transfer of your information to countries which do not have
and you are an eligible complainant (private individual or data protection laws equivalent to those in the European
small business), you may refer the matter to the Financial Union in which case we shall ensure that the information is
Ombudsman Service (FOS) at the following address: appropriately protected. In particular, medical information
may be processed in the United States of America for the
Financial Ombudsman Service purposes of assessing and processing a claim.
South Quay Plaza
183 Marsh Wall If your policy includes motor cover, your policy details will
London E14 9SR be added to the Motor Insurance Database (MID), run by
Email: complaint.info@financial-ombudsman.org.uk the Motor Insurers Information Centre (MIIC). MID data
may be used by the DVLA and DVLNI for the purpose of
USING PERSONAL INFORMATION Electronic Vehicle Licensing and by the police for the
purposes of establishing whether a driver’s use of the
How we treat information about you and your rights under vehicle is likely to be covered by a motor insurance policy
the Data Protections Act 1998
and/or for preventing and detecting crime. If data subjects
are involved in an accident (in the UK or abroad), other UK
Travelers Insurance Company Limited may collect certain insurers, the Motor Insurers’ Bureau and MIIC may search
personal information about our policyholders, prospective the MID to ascertain relevant policy information.
policyholders, any person connected to policies held by our
policyholders, or connected to prospective policyholders
(‘Data Subjects’).
We may also share the information with, and obtain
Data information about you and/or your employees or agents
In order to provide cover under an insurance policy, to from credit reference agencies and/or fraud prevention
assess or pay a claim we need to collect and process agencies.
personal information about:

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Public Sector General Terms and Conditions Policy Wording TRV0125 02/14 Policy Code 2009 05/12