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Aspen Complaint Procedure

If at any time the Insured has a complaint regarding this insurance then the matter should be raised first with the
Insured’s broker or intermediary or advisor.

If they are unable to resolve the complaint then the Insured may refer the matter to the Company in writing detailing
the nature of the complaint and should include copies of the Schedule and policy wording and any other relevant
information to:

The Compliance Officer
Aspen Insurance UK Ltd
30 Fenchurch Street
London
EC3M 3BD

Or by phone: 020 7184 8402

Or by fax: 020 7184 8500

Or by e-mail: complaints@aspen-insurance.com

A copy of the Company’s internal complaint handling procedure is available on request.

In the event that the Company is unable to resolve the matter to the Insured’s satisfaction, the Insured may, if
eligible, be entitled to refer it to the Financial Ombudsman Service.

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ASPEN LOCAL AUTHORITY COMBINED LIABILITY 2015